POLICIES & PROCEDURES
This page details the policies and procedures for Mobile Salon Pros, LLC. If you’re unclear on our policies or have additional questions, check out our FAQs page or get in touch – we’re happy to help!
Tipping your stylist is optional (but always appreciated)! However, for parties of 4 or more, 20% gratuity will be automatically added.
Gratuity can be accepted one of three ways:
- Stylists’ personal Zelle
- Stylists’ personal Venmo
You have until 48 hours before your appointment to cancel at no charge. If you cancel within 48 hours, you will be charged 50% of the scheduled services.
When booking an appointment, please provide as many details as possible about your location. This can include but is not limited to the following:
- Parking – We need to know where best to park, and reserve the right to charge for any parking/valet costs incurred
- Apartment/Unit Number
- Room Number/Floor – This applies to hospitals, retirement homes, and any other buildings with multiple wings and rooms
- Stairs/Elevators – We are bringing the salon to you, so helping us get to you faster is much appreciated
- Accessibility/Check In – Be it a gated community, hospital, or any number of other facilities, knowing how to get in makes the process easier
All of these details are important for us arrive on time and provide you with the best salon experience we can offer.
30 MINUTE WINDOW
As a mobile company, some things such as weather and traffic are simply out of our control. For that reason, we ask you understand we may not arrive exactly at the scheduled start time, which in turn may then push back your end time. However, it is also our policy to keep you informed of any unforeseen delays and to provide you with updates.
Hair must be clean on the day of your appointment. Depending on your hair texture and desired cut, the stylist will wet your hair if necessary. We ask you to be prepared for your appointment so that you can keep to your schedule, and we can keep on providing our premier mobile salon experience to others.
Although we strive to be on time and keep appointment dates, there are times where we may need to call to re-arrange an appointment. Due to us being mobile and things changing, flexibility is always appreciated. If you need your appointment to be on the date you schedule and it is non-negotiable, please let us know in the comment section when booking your appointment.